The continuing Education and Development Center at the University of Basra organized an online lecture about “The Basics of Total Quality Management”
The subjective of the
lecture, which is part of the middle administration's course, to instill the concepts of “Total Quality Management among the participants to achieve better results and performance.
The lecture which was presented by Dr. Orouba Rashid Ali Al-Badran included a detailed explanation of quality management, customer focus, excellent human resource management, effective processes, common mistakes when implementing quality, the role of leadership, continuous improvement, and development, and change management.
At the end of the lecture, the presenter recommended that training the staff and qualifying them by modern means is necessary
