Master’s Thesis at the University of Basrah Examines Total Quality Management and Logistics Performance
A master’s thesis at the College of Administration and Economics, University of Basrah, examined the impact of Total Quality Management (TQM) on the logistics performance of Iraqi ports, with information technology adopted as a moderating variable, through an exploratory study conducted at Umm Qasr Port.
The thesis, submitted by the student Salam Mohammed Khalaf, aimed to enhance the efficiency of transportation, storage, loading and unloading, customs clearance, and maritime pilotage operations. It also emphasized the significance of Iraqi ports—particularly Umm Qasr Port—in supporting the national economy.
The study concluded that the implementation of Total Quality Management represents a strategic approach that contributes to improving operational efficiency, enhancing the flow of goods, and strengthening the performance of supply chains.
Department of Media and Government Communication
